Reservation Agent

- Be responsible for taking reservations over the telephone, fax or internet and entering into the PMS timely and accurately
- Be responsible to maximize hotel revenue with up-selling of rooms, types and services.
- Be responsible for being able to explain hotel services and facilities in a positive manner
- Ensures knowledge and update of the reservation systems available and are fully conversant with the rates, packages and any special offers available.
- Ensures that all information relating to a reservation is keyed correctly into the system and is of highest quality, and errors are kept to an absolute minimum.
- Makes sure that the correspondence are correct compared with the data on the Opera system.
- Follows up the administration of each booking to help the reception team carry out check-in operations effectively
- Controls hotel availability and allotment to maximize hotel revenue. Report immediately to Reservation Manager if hotel availability status changed for decision to close or reopen selling to OTAs.
- Inputs new corporate/travel agencies into the T/A master and update rates accordingly.
- Files all contracted room rates according to alphabets of Company names.