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Mô Tả Công Việc
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Yêu Cầu Công Việc
- Can communicate fluently by English.
- At least 1-2 year working experience at same position.
Hình thức
Quyền Lợi
- 2 month probationary period, receive full salary & service fee bonus & participate in social insurance
- 05 working days according to regulations | 02 days off per week.
- PVI comprehensive health insurance.
- Uniforms and shift meals are provided by the Hotel| Free parking for motorbikes and cars.
- Rates for group employees are applied when using services at the hotel.
- Creative and friendly working environment.
- Domestic and international training courses.
- Vacation/annual leave | Periodic health examination.
- Career development opportunities at Sheraton hotel chain and Marriott International.
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
