Reservation Executive ( Based in Da Nang)

1. Update the stop sales at hotels into SAMO accurately.

2. Handling the complaints at the minor level from staying guests occurring upon staying. The serious complaints will be handled by Reservation Manager.

3. Answer the concerns/ question from representative sales offices in Kazakhstan/ Uzebekistan… about hotels facilities/services (e.g., hours of operation, room availability, entertainment, restaurants…)

4. Corporate with accountant team in clarifying room charge to make accurate payment to the hotels.

5. Track and monitor the booking confirmation by hotels to the bookings under “no-answer”/ “not confirm” status in Samo, ensuring the rate is confirmed accurately, to bring the profit to company.

6. Ensure all bookings and requests of customers are responded properly within 24hours.

7. Interact with hotels in order to securing staying guests are provided the appropriate services, and the best experience as well.

8. Handling the no-show bookings at hotels.

9. Offering the according alternatives of other categories/ hotels to suit guests need in term that their initiated bookings rejected.

10. Follow “upselling” techniques and sales strategies in order to maximize company revenue.

11. Make sure all services of booking in Samo are accordingly input (e.g. transfers, visa, flight details…)

12. Put effort to negotiate with the hotels to reduce/waive the penalty charge in term that booking must be changed/ cancelled in violation of the term and condition of the contracts with the hotels.

13. Perform other tasks and requirements as assigned by Reservation Manager

14. Promote goodwill by being courteous, friendly and helpful to colleagues

15. Strongly support colleagues and sales team to deliver the best quality of services to customers/ partners.

16. Be active in Company’ activities to build the solidary of company.