Reservationist

Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

I. Receive and process reservations

• Receive and processes reservations by mail, telephone, or other means of communications

• Processes reservations from the sales section, other hotel departments, and travel agents.

• Prepares letters of confirmation case by case as requested

• Knows the type of rooms available as well as their location and layout.

• Knows the selling status, rates, and benefits of all packages plans.

• Knows the credit policy of the hotel and how to code each reservation.

• Creates and maintains reservation records by date of arrival and alphabetical listing.

• Arranging room following the reservations while maximizing operations

• Communicates reservation information, special request to the front office

• Processes cancellations and modifications and promptly relays this information to the front office.

• Processes advance deposits on reservations.

• Tracks future room availabilities on the basis of reservations.

II. Communicate with guest from pre-arrival till post stay

• Answer guest inquiries on multiple selling channels, ensure all requests are replied within 48 hours

• Prepares expected arrival list for front office use including arrival time

• Assists in preregistration activities when appropriate.

• Communicate and stay in touch with guest to introduce hotel’s service since pre-arrival time

• Monitors advances deposit requirements.

• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Update forecast and occupancy daily to Managers

• To be aware of all front office procedures and assist with reception duties when required.

• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.