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Mô Tả Công Việc
- Run daily reports for Reservations, Operations, Sales & Marketing departments.
- Process new reservations, update, clean up, and handle advance deposits and reservation-related reports (No Shows, ORS Comments, Commission, etc.).
- Assist in room allocations, handle special requests, and manage room blocking as needed.
- Clarify any guest discrepancies before arrival by contacting guests or agents.
- Track room availability and update the internet reservation system in coordination with relevant hosts.
- Assist in determining room rates and manage guest history/profiles.
- Ensure accuracy and completeness in daily reservations, guest information, and statistics.
- Control room inventory in coordination with the Reservations Manager and respond to overbooking situations.
- Manage group reservations, creating codes and processing rooming lists within 48 hours of receipt.
- Communicate with group contacts regarding rooming lists and pickup.
- Assist the Reservations Manager to maximize occupancy and revenue while meeting forecasted and budgeted figures.
- Address client feedback related to reservations and take corrective action promptly.
- Maintain high standards of appearance, grooming, and hygiene.
- Adhere to safety, security, and privacy protocols, ensuring guest data confidentiality.
- Keep department equipment clean and in good working condition.
- Upsell resort facilities and activities.
- Attend meetings and training as required, with knowledge of and adherence to LQA standards.
- Perform any additional tasks as assigned by management.
Yêu Cầu Công Việc
- Qualified with hospitality diploma/degree
- Over one year of experience in luxury hotel operations
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Familiar with hotel systems (PMS, GDS, CRS)
Hình thức
Quyền Lợi
- 100% salary in 2-month probation
- Social Insurance on 100% salary
- 24/7 personal accident enrolled from starting date
- 2,400,000 VND monthly allowance
- Worldwide learning & Career Development with Six Senses & IHG
Mức lương
Thỏa thuận
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