Reservations Supervisor/ Giám sát đặt phòng

As Reservations Supervisor, you will be overseeing the Reservations Team and how it performs routine procedures in order to maximize revenue and Guest satisfaction. This role reports to the Reservations Manager.

The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be assisting in the day-to-day operations of the Reservations Department and managing telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times. You will be required to understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates and assist in identifying new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue.