Revenue Manager/ Quản Lý Doanh Thu & Lợi Nhuận

- Participates in the development of business strategies for the hotel which are aligned with the overall objectives of the hotel and will maximise hotel revenue:

 Develops and implements strategies that support achievement of the hotel’s goals.

 Develops and implements process and guidelines for managing the hotel’s pricing.

 Develops the hotel forecast for rooms sold and revenue to enable maximum revenue to be obtained from the available demand.

 Monitors status regularly and adjusts strategies where appropriate.

- Maximises room & banquet revenue by utilising yield management techniques

 Analyses the competition for each market segment, yield from each type of business and results from distribution channels

 Recommends pricing, market segment and distribution strategies

 Implements pricing controls for to maximise revenue

 Maintains accurate room rate control and availability statuses

 Prepares and distributes accurate forecasts; monitors revenue and yield management and takes corrective steps to improve results

 Communicates rate and space availability to the hotel sales team, reservation agents and Worldwide Reservation Services

 Communicates package plans and promotion summaries

 Increases average rate by training employees in appropriate sales techniques on a regular basis.

 Indicates hotel performance through month end report on a timely basis

 Monitor SNAP and validate that the pricing actions are consistent with both property and market conditions and escalated to the Regional Revenue Optimization team any concerns

 Apply an aggressive overbooking policy and educate team to accept through benefits of results achieved.

 Check competitor strategy on a regular basis reviewing rates and availability

 Analyze production statistics and yield information to identify potential new business, markets, trends and highlight findings to Sales & DBD

 Prepare and present at weekly availability meeting an outline of risks and opportunities relative to meeting room versus bedroom availability

 Record and analyze all refused, lost, cancelled and waitlist business for both rooms and Meetings and implement changes to maximize RevPAR in both areas

 Contributes to the planning and co-ordination of hotel housing activities by working closely with the Sales, Catering, Housekeeping and other departments

- Serves as project lead for hotel utilization of the HARMONY Product Suite including CHW eXpress and WEBFocus reporting.

 Ensures hotel fully utilizes HARMONY functionality by coordinating training and monitoring utilization of the system by the property

 Resolves issues by working with distribution & IT to identify and implement solutions

 Ensures connectivity to Curtis-C reservation system

- Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

 Performs other duties required by Director of Commercial to provide the service brand behavior and genuine hospitality

- Adheres to hotel policies and procedures

 Attends work on time and as scheduled

 Follows hotel grooming, hygiene and dress standards

 Minimise safety hazards by following all safety rules and procedures

 Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance

 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

 Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate

 At all time projects a favourable image of the hotel to the public