Rooms Division Manager - Giám đốc bộ phận lưu trú

• Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition

• Oversee night audit function and preparation of daily financial reports

• Ensures staff, particularly guest contact personnel, are familiar with IHG Rewards Club members, known repeat guests and other VIPs and provides special attention and recognition

• Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably Security

• Consult with Department Heads and General Manager on an ongoing basis to improve business conduct

• Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well-maintained

• Schedules and regularly conducts routine inspections of areas under control

• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Rooms Division employees

• Conducts comprehensive monthly departmental meetings to include reviews of procedures and events which warrant special handling and detailed information

• Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management

• Achieve budgeted revenues, control labour costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

• Prepare and submit statistical, performance, and forecast analyses and reports as required.

• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIPs and other key guests, or other special guest needs.

• Ensure training and procedures are in place for PBX to serve as a central communications point during emergencies/crises and that relationships with local fire, police, and emergency personnel are developed and maintained.

• Promotes Inter-hotel sales and in-house facilities

• Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

• Educate and train team members in compliance with brand standards, service behaviours and governmental regulations. Ensure staff has the tools, training and equipment to carry out job duties

• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of staff

• Promote teamwork and quality service through daily communication and coordination with other departments

• Monitors and controls the inventories for operating equipment and supplies

• Communicates to General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

• Monitors and controls the Rooms Division Operation in the areas of revenue expenditure, profitability and performance against budget

• Works with Human Resources on manpower planning and management needs

• Works with the Director of Finance in the preparation and management of the Department’s budget.