Sales Executive

• Maintain complete knowledge of the following (to include but not limited to):

- All hotel features / services, hours of operation

- Hotel function space, entertainment options, menus and floral decoration options

- Hotel safety guidelines and evacuation plan

- Scheduled daily group activities

• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

• Coordinate all group arrangements

• Work with group contacts to facilitate program planning and requirements

• Communicate group needs and specifications to all relevant departments

• Follow up with Post-Conference reports and review group billings

• Input all group bookings and update booking activities in the system on a weekly basis

• Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process

• Maintain gifts inventory and coordinate the sending of gifts to clients

• Arrange site inspections for potential clients with up to date information with professional manner

• Promote positive relations with clients and attend to all requests expediently and courteously

• Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue