Sales Manager (based Hanoi/HCM)

Duties and Responsibilities:

• Receiving, handling and converting Meetings, Events and Group enquiries.
• Planning events in conjunction with the client.
• Presenting and Selling available and suitable banquet / event options to the highest possible standard.
• Contact Meeting Planner by mail, telephone, customer outings and site inspections.
• Arrange and carry out Hotel show rounds.
• Ensure the complete administration and execution of all planned events.
• Negotiate space, dates and rates to obtain booking goal while focusing on shoulder and off season business.
• Identify need periods and undertake comprehensive program of sales activity to secure new and adhoc business minimizing the impact of low activity periods.
• Assist in development and solicitation of Banquet and event package plans and aimed at conference business and encourage repeat business.
• Attend trade and travel shows of various market area for promoting hotels event business.
• Actively manage business bookings, record denials, make network referrals.
• Make commercial decisions to maximize MICE income on a daily basis.
• Continue professional development through educational offering made via industry trade groups and educational institutions.
• Encouraging repeat business through excellent customer service and inquiry handling.
• Build strong relationships with customers to fully understand their needs.
• Ensure online meeting partner websites are regularly updated and managed including photos, descriptions, and promotions.
• Each month review the next 6 months availability to highlight high or low demand dates and take steps to minimize the risk of any shortfall or overbooking.
• Ensuring all inquiries are recorded accurately in the Event Enquiry application (Opera S&M, Delphi, Protel Banquet, MICE software etc.).
• Bring in direct guests though online marketing and advertising.
• Helping the hotel to identify new avenues of business and bring in more banquet events to the hotel.
• Assist in the preparation and monitoring of sales, department and budgetary reports as and when required.
• Other duties and tasks assigned by the management within the job scope.
• Plan, along with the DOS and other Sales Managers, a yearly calendar of sales activities to maximize bookings at best times possible during the year.