Sales Manager - Leisure and Travel (HCM)

Develop, prioritize, and implement proactive and reactive sales action plan. Coordinate sales selling cycle and methodology.

Create and execute a sales strategy to meet the production requirements from the Leisure and Travel segments consistent with the hotel’s group rate and production goals.

Identify market trends and develop strategic and tactical recommendations to the Director of Sales.

Monitor developments in Social Media commerce and make recommendations to the Director of Sales as to how to best leverage those channels.

Provide research for developing plans which identify marketing opportunity, direct and web-based marketing and new project development.

Oversee the contracting process and maintain relationships with customers under the Leisure and Travel segments.

Consults with representatives of client group or organization to plan details.

Compiles estimated costs, submit input on final budget, track budget statistics and prepares management reports. Assist with analysis for improvement in effectiveness of sales, methods, costs and results.

Oversee facility and equipment in the responsible areas to make sure they are in complete working order.

Recommend/implement incentive programs in each department that addresses reducing costs or increasing revenues and meets company’s budgetary guidelines.

Projects monthly forecasts; produces regular and special reports; maintains required records and files.

Maintain excellent working relationships with Key Wholesalers.

Represent The Grand Ho Tram Strip at community functions and business meetings to promote company and hotel.

Support all hotel and corporate wide training, guest relations, branding and cultural indicatives.

Provide input in recruiting, training and evaluating performance of Leisure and Travel sales team members under direct supervision. To ensure staff delivers a first-class service with unmatched elegance and professionalism while promoting a culture of accountability.

Propose staff changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.

Creates an encouraging atmosphere that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.

Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.