Sales Officer/ Admin

CORE WORK ACTIVITIES

• Maintain confidentiality of proprietary materials and protect the privacy of guests and coworkers by following company policies and procedures.
• Ensure a clean, professional appearance by adhering to uniform and hygiene standards.
• Perform other duties as assigned by supervisors.
• Address guest needs in a timely, professional manner, anticipating their service requirements and acting on preferences whenever possible.
• Use company-specific processes to resolve issues and build trust with guests.
• Greet guests warmly, using their names when possible, and express appreciation with a sincere farewell.
• Engage with guests about their stay, property services, and local attractions.
• Use clear, professional language when communicating with guests and coworkers.
• Answer phones promptly, using proper etiquette, including transferring calls and taking messages accurately.
• Prepare written documents (e.g., daily logs, business letters) and ensure accuracy through proofreading.
• Maintain effective communication with colleagues to exchange necessary information.
• Support coworkers, treating them with dignity and respect, and fostering positive relationships across departments.
• Collaborate with others to promote teamwork and achieve shared goals.
• In support of Sales & Marketing, handle general office duties like filing, emailing, typing, faxing, and managing mail to ensure smooth operations.
• By maintaining a professional demeanor, communicating effectively, and working as a team, help deliver an exceptional experience for guests and ensure the smooth running of the department.