Salesforce Administrator ( Agile/ Cloud/ Englísh)

Work closely with business analysts and sales operations managers relating to changes in integrations for projects related to enterprise systems, integrations, processes, change control, and operations    Work closely with business analysts and sales operations managers in solution sessions to understand requirements, find common ground, and evaluate acceptable solutions   Create and maintain documentation on enterprise systems and satellite system integrations   Create/update and maintain documentation in partnership with cross-departmental teams related to process and operations when related to specific work   Collaborate with business analysts and sales operations managers to develop  User Acceptance Testing scenarios, identify test criteria and test new functionality/enhancements  Identify gaps in process, operations, and systems    Understand data flows between enterprise systems Develop and maintain trust cross-departmentally   Research and recommend emerging technology to the business and system owners  Stay current with technological developments within the Salesforce platform, monitoring and planning for the organization to utilize new release functionality as it becomes available  Log and track work in a structured ticketing system (Jira) and manages changes sets in accordance with best practices  Behavioral Expectations     Maintain focus on agreed upon work  Clear communication of risk and impact when making change   Solve problems iterative design philosophy   Continuous improvement: self, systems, processes   Ability to balance fixes and improvements   Honesty when things go wrong (they will), and a plan to prevent the same thing from happening again   Problem solving mindset (we do not look to blame, but to prevent future mistakes)   You create your own experiments to find solutions or answer questions or your do research to find answers   Transparent communication: status of work in flight, creating documentation of current state, educational tidbit sharing  Maintain intellectual and emotional curiosity   Self-managed work/personal life balance   Diplomacy, negotiation, and development of complex relationships  Strong communication skills - verbal, written, and listening   Fair, objective, and data-driven in decision making   Mentor less experienced co-workers whether informally or formally   Set example of decision making, goal setting, and communication cadence    Break down deliverables into smaller parts for teams executing on projects   Pursue and maintain professional certification for key technologies and domain capabilities  Collaborate in backlog of work for Sales Operations, Enterprise Project Management, IT, and other groups as appropriate   Maintain knowledge of current platform capabilities and vendor roadmap