Security & Parking Manager

• To direct, control and co-ordinate overall activities of the outside security firms.

• To co-ordinate the security of the Hotel as a whole, taking into consideration liaison with the outside security firms.

RESPONSIBILITIES:

• Responsible for the entire operation of security including parking lots.

• Conform to and enforce policies, procedures, rules, and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.

• Performs special duties as required by the General Manager.

TECHNICAL RESPONSIBILITIES

• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.

• Prepare various monthly reports as required by Management of the Hotel.

• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Security as a whole, explaining new directions and policies and procedures at the same time.

• Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.

• Be aware of the Fire and Emergency procedures, and the Security guards (security firms, hotel security guards) responsibility in an emergency.

• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.

• Through close supervision recommend improvements and changes to the operation of the Security, especially concerning creating better service standards, increasing revenue and reducing costs.

• To cooperate with police (Fire Department, Immigration, Police Station, Police …) and Military….

• Participate in providing and receiving constructive criticism with regards to the Security and the Hotel as a whole, in order to improve efficiency, productivity and guest service.

• Perform other related duties and special projects as required by the General Manager.