Senior Business Analyst - Good At English

Gather, analyse and formalise user's business requirements and processes, evaluate on feasibility of implementation and manage scope of project.Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of- scope issues.Develop technical design specification and translate technical design into process/program specification Involve in the design review session.Make changes to configurable items, which include hardware, software, documentation, etc.Assist in the integration testing, system testing, User Acceptance Test & implementation activities.Prepare user manual and operations manual, and plan & facilitate training of users and operators.Provide post implementation support (including production support and service requests).Escalate and discuss critical issues such as scope creep with the product managersConduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.Collaborate with vendors to address integration challenges, fostering seamless system operation and reliability across systems used in the company.Collaborate with stakeholders to enhance systems processes, ensuring alignment with overall business objectives.Constantly explore opportunities to enhance systems and explore new tools in the market focusing on improving the efficiency and experience of users.Provide technical training to a large audience from the user's perspective.In-Depth Performance and Data Analysis for the system and data used by users.Support multiple product and project streams, along with varying resources, across the team to ensure on time and quality delivery of all solutions.Drive the team forward to solve new problems using additional Data Science and Analytics methodologies and concepts.Support requests by the Head of Product Management Services.