Senior/ Sales Executive (Chuyên viên/ Cao cấp Kinh doanh)

I. SUMMARY

- Responsible for increasing and maintaining high levels of revenue for the Hotel.

- His / Her selling efforts will be directed to the assigned market and will also include all activities designed to develop maximum room, food & beverage and related sales.

II. DUTIES AND RESPONSIBILITIES

1. Main Responsibilities

- Know the product.

- Discover, analyze and evaluate the market.

- Recommendation for most productive allocation of funds: direct mail, advertising, entertaining, etc.

- Sales forecasting.

- Be thoroughly knowledgeable of all hotel facilities and Food & Beverage outlets and their time of operation. Attempt to sell the advantages to the guest.

- To respond promptly to all inquiries and correspondence from customers, prospects and lead referrals in assigned markets and territories.

- To set up and maintain good working relationships with other areas of the Hotel's operations.

- To strive for the achievement of assigned occupancy and revenue targets.

- To be actively aware of the competition from other hotels by checking the competition regularly.

- Do not leak out confidential information.

- To be well groomed at all times.

- To report to work punctually and professionally.

- To follow up with the client once their hotel stay or function is in progress to strive for and ensure repeat business.

- Recommending and implementing special promotions.

- Set up appropriate filing and tracing systems of existing and potential accounts, keeping them up-to-date and properly categorized.

- Ensure proper handling, use and maintenance of office equipment and supplies, and the cleanliness and maintenance of office area.

- Establish, maintain and use a library of reference materials, periodicals, texts and sales leads; stay abreast of market trends and hotel selling techniques .

- Together with the Director of Sales & Marketing, formulate a sales and marketing program one year in advance and plan week-to-week sales activities with a view to maximizing the use of staff time and promotion money.

- Develop business contacts in the market that lead to business for the Hotel.

- Develop business relationships that ensure repeat business.

- Build long term business relationships between the Hotel and the customers.

- Be a good representative of the Hotel to the outside world.

- Commit and communicate results which meet the customers' needs appropriately and which the Hotel can attain consistently.

- Make recommendations for local advertising campaigns with media selection, timing, copy, etc.; suggest expenditures for direct mail programs, specific promotions; estimate costs of anticipated Sales & Marketing Department activities.

Personnel

- Outgoing and people oriented

- Motivator and self-starter

- Team builder Displays initiative

- Commitment to professional values

- Sense of humour

- Customer oriented

Leadership

- Willing to work long hours

- Flexible and adaptable to different working locations

- Computer knowledgeable

- Finance knowledgeable

Guest Satisfaction

- Special attention to be given to VIP guests

- To attain and follow up on any Guest complaints

- Corrective actions to be taken immediately to prevent future recurrence of any guest complaints.