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Mô Tả Công Việc
SUMMARY
This role is a part of FORTNA’s 24/7 support system, offering Level 2 customer support with constant availability, efficient issue analysis, resolution, and thorough documentation. You'll actively engage with cross-functional teams and stakeholders to expedite issue resolution, ensuring swift customer feedback.
PRIMARY RESPONSIBILITIES INCLUDE:
- Taking ownership of individual and department goals as agreed upon with the Software Manager.
- Providing remote support and troubleshooting for legacy WCS systems and WES systems.
- Proficient in technical troubleshooting and software development.
- Proactively collaborate with customers, the Customer Support team, and other stakeholders to clarify issues.
- Responsible for investigating and ensuring timely resolution of issues.
- Responsible for documenting the Root Cause Analysis and steps for resolution each time an issue is resolved.
- Responsible for the development of Stability including software bugs or software enhancements.
- Have open-minded, ready to learn and share new techniques and technologies. We’re welcome to all of your ideas and contribution to improve productivity.
Yêu Cầu Công Việc
REQUIRED QUALIFICATIONS:
- Bachelor’s degree in computer science or related field.
- At least 5 years of experience in Java (8 or later), enterprise application development, concurrent programming.
- Proficiency English.
- Have experience on troubleshooting to solve issues.
- Good knowledge of object-orientated analysis and design (OOAD).
- Have experience with Maven, Github, Linux, Docker, Oracle/Postgres, Message Broker, ESB, RESTful API development, Microservices.
- Excellent oral and written communication skills and the ability to articulate to project members and stakeholders; must be a team player who works well with technical and non-technical resource.
- Strong interpersonal, organizational, time management and problem-solving skill.
- Have experience on maintenance projects as plus point.
Hình thức
Quyền Lợi
Being a part of FORTNA, you are offered:
- Flexible working hours (5 working days/week), no timekeeping
- Competitive salary with annual review
- 100% official salary during the probation period; 13th-month salary
- Onsite opportunities in the US, UK (1-3 months/year)
- Sponsored training and self-development opportunities (English, PMP, CSM...)
- 10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self-teaching any new IT-related concepts)
- Bao Viet Premium health-care insurance for employee and 2 dependents
- Modern facilities with Laptop Dell Precision 7670 chip i9-12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
- Annual luxury vacations, bi-monthly Happy Hour
- Exciting company outings/events and team building activities,
- Supportive, international, dynamic working environment and talented, culturally diverse teams
- A large pantry full of snack, drink, and seasonal fresh fruit
Take the deal and let's explore many more benefits!
Mức lương
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