Service Sales Engineer (Technical Product/factory Customers)

1. Customer relationship development:• Take care of existing and new customers to maintain good relationships for continuous business.• Approach customers to introduce service package, update the relevant information about service package to customers.• Plan and regularly organize new and relevant activities to improve customer relationships.• Keep track, update and maintain customer list regularly for better customer relationship management.2. Sales activities:• Internal cooperation with product sales nation team to make bidding quotations, review service conditions and provide relevant service information at product sales stage.• Follow up with current maintenance customers and renew contract.• Make and propose quotations based on inspection or maintenance reports.• Propose preventive/overhaul package or new solutions to customers.• Look for new customers based on equipment base.• Approach and propose customers service solution package.• Coordinate with sub-contractors and spare parts team during site survey and making quotation.• Prepare/ Review service contract with customer.• Negotiate prices, sales term and conditions with customers.• Prepare brochure, leaflet etc (promotion materials).3. Other responsibilities:• Take responsibility for AP Service sales in nation.• Coordinate with technical team and take admin responsibility to complete payment documents.• Follow up to collect and report about account payables status (debt).• Manage customer list, inquiry list, contract list and relevant sales data to make reports accordingly.• Master the company's procedures and sale rules.• Collaborate with other departments such as technical team, sales, accounting, legal,...to complete the works.• Gather market information and competitors.• Other tasks as requirement.