Mô Tả Công Việc
Job DescriptionsMajor Duties:1) Conduct DOS Service (Basic) training to Dealers and follow up dealers’ implementation.2) Monitor Dealers’ performance via CSI Survey, Mystery shopping3) Analyze service data for related KPIs.4) Conduct CRM training to Dealers and monitor Dealer's status 5) Conduct evaluations for DOS, technical issues at Dealers.Minor Duties:1) Coordinate with other sections to handle customer complaints (CXI) related to Service procedure. 2) Support Dealer activity
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Yêu Cầu Công Việc
Requirements• Education: Bachelor’s Degree with major in Automotive Engineering• Experience: Having at least 02 years of experience relating to Customer Service/Training/ Service Area Management in the automobile field• Knowledge: Customer Service/Training/ Service Area Management in the automobile field• Skills: Analysis & negotiation skills; Training Skills/ Presentation skills; Good communication skills; PC Skills (MS office, Power point, etc.); Fluent English communication, especially writing and readingBenefits• Competitive salary• Transportation & meal allowances• Annual performance & salary review• Total annual bonus from 1.5 - 6 months• Premium health care package• Additional public holiday days-off
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Hình thức
Full-time
Mức lương
Thỏa thuận
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