Spa Manager

- Ensures all employees have the proper supplies, equipment and uniforms

- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department

- Manages supplies and equipment inventories within budget

- Maintains cleanliness of spa and related areas and equipment

- Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals

Ensuring and Delivering Exceptional Customer ServiceConducting Human Resources Activities

- Sets a positive example for guest relations

- Interacts with guests to obtain feedback on product quality and service levels

- Handles guest problems and complaints

- Empowers employees to provide excellent customer service

- Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement

- Strives to improve service performance

Conducting Human Resources Activities

- Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns

- Ensures employees understand expectations and parameters

- Brings issues to the attention of the department manager and Human Resources as necessary

- Observes service behaviors of employees and providing feedback to individuals

- Participates in employee progressive discipline procedures

- Participates in an on-going employee recognition program

- Reviews comment cards and guest satisfaction results with employees

- Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job

- Supervises on-going training initiatives and conducting training when appropriate