Spa Therapist

 Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures.

 Maintain knowledge of retail brands, services and special promotions available in the Spa.

 Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.

 Promote and sell spa/salon services including retail offerings related to the Spa.

Maintain Spa/Salon Environment

 Set up workstation and/or treatment room with necessary products, equipment, and supplies.

 Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).

 Maintain cleanliness of workstation and/or treatment room throughout shift.

 Secure supplies and equipment at the end of each shift.

 Dispose of trash and dirty linens in the proper area.

 Evaluate equipment to assess proper functioning and report deficiencies.

Guest Relations

 Address guests' service needs in a professional, positive, and timely manner.

 Thank guests with genuine appreciation and provide a fond farewell.

 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

 Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

 Speak to guests and co-workers using clear, appropriate and professional language.

 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

 Provide assistance to coworkers, ensuring they understand their tasks.

 Escort all guests to changing rooms, relaxation, or next appointment.

Safety and Security

 Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.

 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

 Practice universal health care protocol while dealing with guests and co-workers.

Policies and Procedures

 Protect the privacy and security of guests and coworkers.

 Maintain confidentiality of proprietary materials and information.

 Follow company and department policies and procedures.

 Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

 Perform other reasonable job duties as requested by Supervisors.