Specialist - Technical Service, OEM Automotive Coatings, Coatings

OBJECTIVES OF THE POSITION• To plan and support business development according to the agreed strategies, policies and practices; to provide inputs and participate in technical development of products and services; to support the implementation of sales strategies and policies in the assigned areas.MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIESTechnical support for business development• Conduct project study, evaluate, test and implement developed products;• Collect and analyze customers’ needs on product performance and technical services to verify product design suitability to application;• Provide technical training, seminars and trouble-shooting;• Support ASEAN technical team on product and business development.Product application and development• Provide technical guidance and assistance to customers on product applications to enhance pre- and post-sales services;• Identify future customer needs to meet their satisfaction with products and services;• Provide technical laboratory services and product training to sales, marketing personnel to enhance business opportunities via product applications, meet customer expectations and solve technical problems.• Provide inputs and recommendations for developing / evaluating product applications, defining marketability, modifications and termination of ineffective products.Support to define customer needs• Share information related to customer expectations and product performance with the team members;• Evaluate product and service marketability in terms of technical and manufacturing needs;• Establish a communication path amongst customers’ operation personnel and internal research personnel to enhance business development.Product launch• Develop technical processes and procedures on introduction of products;• Participate as part of product launching team to ensure smooth introduction of the product;• Participate or lead plant pilot scheme to gain actual production experience of using process conditions to influence product end-use performance and share the experience with the team members;• Support the team in organizing seminars, workshops to launch products.R&D support• Carry out lab testing for new / alternative raw materials to support the enhancement of product performance or cost optimization;• Input recommendations to new product development / evaluation to achieve better product performance;• Exchange information of R&D results among the local team members and ASEAN team.