Spices Garden hostess/waiter/waitress/food runner

MAIN DUTIES:

Administration

• None

Financial and Revenue Responsibilities

• Know the financial target (budget) of the outlet

• Is active and work hard to reach the budget

• Monitor the cost linked to the operations

Training and Human Resources Management

• Attend all monthly trainings

• Maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and colleagues

• Is constantly well groomed as per the Sofitel Brand Standards

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Develop customer loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to outlet Supervisor or Manager in charge

• Report any complains / comments to the supervisor / manager in charge to ensure proper handling of the issue

• Work hard to satisfy any guest requests

• Report any good guest comments to the supervisor or manager in charge

Operational Responsibilities

• Ensure smooth and efficient service at any time

• Ensure high level of professionalism and friendliness towards the guests

• Report any special request to the supervisor or manager in charge

• Carry out the equipment with care

• Passionate for details

• Knows and ensure full follow up on the Sofitel brand standards in the daily operations

• Ensure constant cleanliness of the service area and back office

• Follows all instructions given by outlet manager and supervisors

• Fully apply in operations everything that has been caught during the training time

• Communicate to supervisors or manager in charge any guest complains

• Ensure cleanliness of the equipment used

• Set up tables as per given standards

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.