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Mô Tả Công Việc
- Liaise with management level personnel of other departments.
- Liaise with personnel from outside agencies & local authorities
- Communicate effectively.
- Actively support and lead by example with company and department standards and objectives.
- Supervise and direct the operation and daily activities of the monitor room team to ensure an efficient and effective operation.
- Provide guidance, instruction, performance coaching and counseling to Surveillance team members.
- Establish a proactive approach to monitor room operations with emphasis on the observation, detection and proving of suspicious and illegal activity.
- Create a respectful and harmonious workplace with a team and result based approach.
- Actively set tasks and provide direction for the shift.
- Delegate workload and duties responsibly.
- Ensure that assignments and routine duties are completed to department SOPs.
- Ensure compliance with all company and department policies and procedures.
- Coach, counsel and discipline as per company/department guidelines.
- Provide feedback to team members in a timely manner.
- Compile file notes and feedback for performance reviews.
- Ensure a strong working knowledge of department SOPs and related manuals and systems, review these for relevancy and for clarification of issues.
- Apply initiative in dealing with situations (backed by department SOPs).
- Maintain records and files for the department in accordance with department SOPs.
- Review and approve documents and reports and observations generated by the team.
- Review reports, statistics and data from various company and department information systems.
- Undertake project duties as required and/or assigned.
- Compile and prepare in depth shift reports, summaries and logs.
- Provide complete support to Surveillance management.
Yêu Cầu Công Việc
- Bachelor’s Degree in Business and 5 years Work Certificates in a company.
- Minimum of 5 years regional casino surveillance experience and 2 department management experience
- Previous experience in a large (15 console plus) monitor room.
- Must present a well-groomed appearance.
- Ability to communicate fluently in the English language of the workplace both verbally and nonverbally.
- Knowledge and experience of CCTV/Surveillance systems usage.
- Customer service and delivery focused. Ability to manage a large scale monitors room team on a shift basis.
- Building and managing a diverse workforce.
- Must be able to work various shifts including weekends and holidays.
- Extensive knowledge of cheating and game protection issues.
- Exceptional and professional communication skills, both oral and written.
- Highly organized, ability to multi-task, superior problem solving skills and detail-oriented.
- Recognized experience in hiring, training and empowering employees who are also held responsible and given consistent feedback.
- Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
- Be able to flourish in a face-paced, busy environment while maintaining stamina and positive mental attitude.
- Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
- Proficient in MS Word, Excel, PowerPoint, Exchange and Outlook
Hình thức
Quyền Lợi
- Training & Development
- Insurance
- Health checkup
Mức lương
Thỏa thuận
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