System Administrator (GLPI & L2 Support)– 24Hr Campaign

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)5–7 years of relevant experience enterprise IT support preferably in GLPI administrationStrong knowledge of ITIL processes (Incident, Request, Change, Asset, CMDB)Proven experience in:- Designing and maintaining workflows, approvals, SLAs, escalation rules, and forms- Asset Management and CMDB with accurate relationships and lifecycle tracking- GLPI automation, scripting, and integrations- Dashboards, reporting, service catalogs, and knowledge baseExperience collaborating with L2 expert and infrastructure teams on:- Windows environment: Active Directory, Group Policy, Windows Server, Windows endpoints- Microsoft 365 (Exchange, Teams, SharePoint)- Authentication, access, and security policiesLinux environment (Intermediate):- Linux servers and services- Log analysis and service troubleshooting- macOS workstation support basicProficiency in PowerShell scripting for automation and task managementPrefer working Shift-time (Support Group wide in Swiss timezone)Flexible shift with compensation to be discussed during the interview processNice to haveCertifications Azure Administrator Associate or equivalentExcellent oral and written communication skills, with strong interpersonal and presentation abilitiesAbility to design efficient processes and work independently in a fast-paced environmentFlexibility to adjust to changing requirements, schedules, and prioritiesProven ability to mentor and provide technical guidance to team members