Talent & Culture Manager (Based in Phu Quoc)

1.Job Purpose

This position is responsible for the development and formulation of policies, procedures and practices to support the operational needs of the hotel. The Talent and Culture Manager supervises and provides consultation to the management on strategic staffing plans, compensation, benefits, training and development, budget, and labor relations.

He/she is also expected to take a leadership role in developing a culture that supports the hotel’s strategic goals. The Talent and Culture Manager will lead performance management, talent assessment, and effective labor relationships, including negotiating and administering labor agreements.

2.Primary Responsibilities

General mission

• Be responsible for planning, managing, controlling, coordinating and participating in T&C activities.

• Be responsible for the formulation, recommendation and implementation of hotel policies and procedures.

• Be responsible for planning, coordinating and conducting training need analysis and training programs together with the L&D Manager (if any) in order to enhance the quality service and to improve the staff performance and efficiency in handling hotel guests.

Responsibilities and means

• Manages the T&C department ensuring staff comply with hotel policies and procedures and local and government regulations.

• Develops and implements recruitment and screening systems and procedures in order to attract the most qualified candidates for position vacancies in the hotel.

• Coordinates with requisitioning departments, the recruitment of employees following established standards, policies and procedures; to assist them in the orientation, training, development and evaluation of their personnel.

Be fully in charge of training:

- Supervises directly the training department and ensure that all training activities are in accordance to the needs of the hotel and all training programs have been smoothly executed.

- Analyzes training needs in the hotel.

- Reviews training policies, procedures and practices and recommend any improvement to the management.

- Assists department heads and department trainers to conduct job skill and generic training for their staff.

Administrative responsibilities

Maintains and updates policies and procedures and other human resources matters.

Monitors the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process.

Prepares and submits periodic reports to Accor T&C-Asia as well as for management’s use in accordance with hotel and government requirements such as salary scales, manning guide, etc…

Prepares the related budget of the T&C department.

Checks and amends any training activities, programs, policies and curriculum of the L&D department.

Prepare the hotel annual training plan based on the guideline from Accor T&C Development section.

Prepare all the quality training manuals and generic training

Keeps an individual employee, supervisory and management training record

Develop special training program as requested by each division.

Technical responsibilities

Determines in advance the number of personnel to be employed during each fiscal year.

Recruits the qualified personnel for each department based on the personnel requisition form approved by the divisional head and General Manager.

Analyze the hotel manpower requirements in order to recommend on selection and development activities to meet those requirements.

Monitor present and future trends in the local labor situation, social legislation and make any recommendations to the hotel management.

Reviews personnel policies, procedures and practices and recommend any changes, modification or updating to the management.

Monitor and review the hotel’s benefits and compensation levels and recommend any appropriate changes.

Prepares succession plan for the potentials for middle and senior management level with the department/division heads and Resident Manager and General Manager.

Monitors the progress of succession plan and recommend any internal promotion for those completing the succession plan with satisfactory performance.

Conducts orientation, Introduction to Accor , Accor vision and values and generic training: Hygiene and Sanitary, Grooming for the new and existing staff

Oversees practical training for new employees, student and management trainees.

Monitors re-training programs to increase skill and update the information for existing staff.

Prepares and issues correspondences relating to the Human Resources department.

Implement innovaccer and encourage staff to share new ideas for hotel improvement. If the idea is implemented, to arrange for an award to be granted to staff.

Conduct weekly and monthly meeting with the Human Resources staff for assignment follow up and information dissemination purposes.

Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations.

Investigates and reviews all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. To consult with department heads an appropriate action and recommend the final results in consultation with the General Manager.

Ensures staff comply with the hotel policies and procedures as well as government regulations pertaining to employment practice.

Ensures that the internal training programs are conducted as planned to improve staff knowledge and necessary skills up to the hotel and Accor standards.

Conduct salary survey with the other leading hotels in town regularly.

Monitors Accor Human Resources projects are implemented consistently.

Monitor corporate training roll out programs have been conducted consistently by the hotel certified trainers.

Commercial responsibilities

Assists the Management in any activity to help promote business and revenue for the hotel.

Improves the performance of all staff as well as develop better service for hotel guests through training and human resources management system which creates staff loyalty and commitment.

Human responsibilities

Ensures all staff in the T&C department are appraised by the immediate superior yearly.

Creates a good working atmosphere and efficient cooperation in the Human Resources department.

Implements and monitors effective employee relations and motivation programs in the hotel.

Develops and implements programs to ensure employee and guest security and safety.

Disseminates information affecting employer-employee relations, employee activities and hotel personnel policies and programs as well as information regarding training activities and skill improvement programs.

Coordinates and executes employees’ social, athletic and recreational activities.

Maintains a good working relations with all departments and all external contacts : government officials, labor, tax, immigration and lawyer’s office, human resources associations.

Coordinates functions and activities with other departments professionally.

Replacement and temporary mission

Performs other related duties and special projects as required by General Manager.