Technical Support Engineer (IT Support)

Responsibilities: Provide Level-1 technical support which includes the area of desktops, servers, network, and applications. Performs general maintenance, backup/restore, and remedial repair on all IT related assets.  Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.  Skills & Qualifications:  Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server)  Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization) Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business. Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki. Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus. Strong interpersonal and communications skills, both oral and written.  Able to work in a dynamic and ever-changing industry.  A self-initiated and pro-active team player who can work with minimal supervision.  Entry level candidate with IT related degree/background is encouraged to apply.