Training Manager

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the Director of Human Resources for review

• Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

• Ensure effective training for all programs are in place

• Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved

• Maintains all hotel training records

• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

• Attend departmental training session and critique performance

• Assist Department Trainers in preparing and conducting departmental training and assess accordingly

• Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

• Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

• Produce monthly training reports for your Manager and the General Manager

• Liaise with educational institutions conducting hospitality and training courses

• Maintain current information and records of suppliers of training resources and materials

• Delivers briefings of all internal programmes to executive management and department heads

• Contributes towards regional activities as directed by Director of Human Resources / General Manager

• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

• Regularly communicates with staff and maintains good relations

• Works with Director of Finance in the preparation and management of the Department’s budget

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

• Retrieve, analyse and disseminate information from such business tools as IHG’s Guest Satisfaction Tracking System (GSTS), Employee Satisfaction Pulse Survey (ESPS), financial data and other sources of information.

• Identify root causes of problem areas in conjunction with the relevant teams and then work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated.

• Be the key driver of all Quality meetings and initiate action by the hotels to ensure deadlines are met and overall results achieved.

• Guide and advise teams on processing of all relevant data for measurement of each project and the subsequent follow up required depending on each project.

• At the close of the process ensure that all Quality projects initiated in the hotel continue and are regularly monitored.

• Prepare monthly reports to the Resort Manager or his designate, reporting on the status of each project and achievements made, together with areas of concern.