Training Manager

Training Program Development and Delivery

• Design, develop, and implement comprehensive training programs that cover guest service, leadership, and brand philosophy.

• Facilitate department-specific training in collaboration with department heads to address skill gaps and ensure operational excellence.

• Establish and oversee Departmental Trainer Systems to focus on job-specific skills, with trainers providing monthly reports on training progress.

• Develop and launch an Onboarding Buddy Program to guide and nurture new hires, ensuring smooth integration into their teams.

• Facilitate compliance and safety training by coordinating with local government agencies, third-party vendors, and regulatory institutions.

• Deliver engaging, practical training through workshops, e-learning modules, and in-person sessions, ensuring that programs cater to diverse learning styles.

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Evaluation and Reporting of Training Programs

• Track participation, engagement, and completion rates for all training programs.

• Develop a Monthly Training Hours Report in partnership with departmental trainers to monitor progress and track training performance across departments.

• Conduct post-training assessments and gather participant feedback to evaluate the effectiveness of training initiatives.

• Collaborate with department leaders to assess how well training translates to operational performance, refining programs as needed.

• Analyze guest satisfaction scores, employee feedback, and performance data to identify areas for improvement and training enhancement.

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Employee Development and Career Progression

• Work with managers to develop Individual Development Plans (IDPs) for high-potential associates, fostering internal career progression.

• Partner with departmental trainers to implement cross-training programs that promote versatility and leadership growth.

• Oversee mentorship programs and leadership development tracks that nurture talent and prepare associates for future roles.

• Coordinate with leadership to deliver soft skills and technical skills training that supports employee advancement.

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Leadership and Culture Building

• Champion company values and promote a culture of continuous improvement through engaging training initiatives.

• Model exceptional service and professionalism, encouraging associates to mirror these standards in their daily operations.

• Foster a culture of inclusion and respect by integrating diversity and equity initiatives into training programs.

• Organize associate recognition events, team-building activities, and wellness initiatives to boost morale and engagement.

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Compliance and Operational Alignment

• Ensure all associates complete mandatory compliance training, including health and safety, harassment prevention, and local government certifications.

• Work closely with local authorities, vendors, and government institutions to coordinate regulatory training and ensure full compliance with industry standards.

• Maintain up-to-date records of associate certifications, ensuring timely renewals and compliance with all relevant laws and brand requirements.

• Collaborate with department heads to ensure employees meet all necessary compliance, brand, and safety training benchmarks.

• Facilitate monthly safety drills, emergency response training, and sustainability education initiatives.

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Training Budget and Resource Management

• Develop and manage the annual training budget, ensuring that resources are allocated efficiently to meet training needs.

• Monitor expenses and source cost-effective training solutions without compromising quality.

• Partner with external training vendors to bring specialized training programs to the property.

• Manage departmental spending and ensure training programs align with property financial objectives.

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Associate Care and Engagement

• Launch and maintain the Onboarding Buddy Program to help new hires integrate smoothly, enhancing retention and satisfaction.

• Develop programs that foster associate well-being, morale, and professional growth.

• Organize employee events and activities to build camaraderie and boost engagement.

• Establish associate feedback channels to encourage input on training and workplace improvements.

• Recognize and celebrate employee achievements during quarterly town halls or all-associate gatherings.