Vice General Manager

Operations Management

• Supervise and coordinate daily operations across all departments (Front Office, Housekeeping, Food & Beverage, Engineering, Human Resources, etc.).

• Ensure operational excellence, service consistency, and hygiene standards are strictly maintained.

• Assist in handling guest issues, staff concerns, or operational challenges beyond departmental scope.

Human Resources & Leadership

• Support recruitment, training, task allocation, and performance evaluation of staff.

• Foster a professional, positive, and motivating workplace culture.

• Mentor and develop department heads to strengthen leadership capability.

Business Development & Marketing

• Work closely with the Sales & Marketing team to plan and implement strategies to increase revenue and market share.

• Contribute to annual budgeting, forecasting, and business planning.

• Monitor financial performance and identify opportunities for growth.

Service Quality & Guest Experience

• Monitor guest feedback to ensure continuous improvement in service and product quality.

• Handle complaints and resolve issues promptly to maintain high guest satisfaction.

• Develop initiatives to enhance the overall guest experience.

Finance & Asset Management

• Assist in budget management, cost control, and financial reporting.

• Oversee procurement, maintenance, and effective use of hotel assets and equipment.

External Relations & Compliance

• Maintain positive relationships with local authorities, business partners, and the community.

• Ensure compliance with safety, security, legal, and regulatory requirements.

• Represent the hotel in dealings with government agencies, security, and fire safety authorities.