Mô Tả Công Việc
- Primary focus to plan, organize and execute casino events for minimum twice a month.
- Support International Marketing Team in hosting VIP Patrons & Casino guests.
- Meet & greet, host & provide exceptional customer service to VIP Guests.
- Arrange hotel, transportation, F&B and golf reservations when needed.
- Assist with hotel room check-in/out during VIP guest arrival & departure.
- Provides guest assistance with Casino membership enrollment and account maintenance, ensuring that all information is accurate and updated.
- Promotes Casino amenities by educating qualified guests on special events and services available within the property.
- Answer & make all inbound/outbound calls via hotline or duty phone to all guest professionally.
- Ensures any guest complimentary issuance are in accordance with Casino marketing promotion & campaign guidelines.
- Possess the ability to understand, analyze and evaluate customer play information & history to make sound business decisions.
- Assists in handling all guest issues/problems and reports all incidents to Casino Management in accordance with policy and procedures.
- Follow Standard Operating Procedure with regards to all VIP services & Casino guidelines. To report or escalate urgent matters requiring Casino Management’s approval.
- Responds to all guest’s inquiries, requests or complaints in a professional and timely manner.
- Possess a good knowledge & updated information of hotel availability, qualifying criteria, room rates, room types, events & promotions, operating hours of F&B outlets, monthly Casino & VIP events event taking place at The Grand.
- Accountable for the thoroughness and accuracy of departmental records and providing daily reports.
- Attend and contribute to all departmental staff meetings / training sessions when necessary.
- Reports to Vice President, VIP Services
- Perform all other job-related duties as required.
Yêu Cầu Công Việc
- Preferably graduated from university in Vietnam or overseas, preferably from hospitality management.
- Minimum 5 years working experience preferably in hospitality industry.
- Medium to high level of proficiency in English (reading, writing and speaking).
- Experience in events management is a plus.
- Able to speak, read and write in Chinese (Mandarin) will be a big plus.
- Detailed-oriented person and a team player.
- For Asst. Manager or Manager position, experience in events management is a must.
Hình thức
Quyền Lợi
- Uniform
- Duty Meals
- Free Shuttle
- Insurance 24/7
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.