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Mô Tả Công Việc
Job Summary –
Xem toàn bộ Mô Tả Công Việc
- To ensure guests are provided with professional and courteous services according to New World standard
- Customer Service
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Establishes a rapport with guests maintaining good customer relationships.
- Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
- Operational
- Ensures that minimum brand standards have been implemented.
- Embraces all Touches of New World Hotel and the Food and Beverage Top 20.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implement.
- Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Maintains par stocks of all equipment and guest supplies as required.
- Sets up venue as per guest requirement.
- Checks/ tests all audio vision equipment prior to any function.
- Places all signage for functions at proper place/ location.
- Assists to handle any last minute’s guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
- Ensures all linens and equipment are clean before sending to the store.
- Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
- Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
- Works closely with the Art Department in decorating the function venue.
- Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.
- Fully conversant with all aspects of the Micros System.
- Computes bill and accepts payment as required.
- Performs the function of cashier as required.
- Verifies cash received ensuring only genuine money been collected.
- Verifies all credit cards presented by guest before to validity of the card.
- Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
- Personnel
- Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.
Yêu Cầu Công Việc
Required Skills
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
- Able to read and write English
- High School and /or Diploma in Hotel Management, Food & Beverage, or related field
- Food service experience with general knowledge of restaurant operations preferred.
Hình thức
Quyền Lợi
- Attractive, competitive salary
- Accommodation/Meals: Sun Home with full amenities according to 3-star hotel standards; 3 meals/day
- Transportation for receiving work/home leaves with regard to level of employees and distance from home to resort
- The benefits only at Sun Group: Suncare Insurance, entertainment mode for yourself and your family in the Sun Group’s entertainment system in country (Hon Thom/ Ba Na/ Fansipan cable car/ Sun World Da Nang Wonder...)
- Holiday/ New Year bonus. 13th month salary
- Training and development plan
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
