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Mô Tả Công Việc
- Guest Relations: Welcome and thank guests, monitor staff interactions, and ensure guest satisfaction throughout their visit. Address any complaints and maintain VIP guest recognition.
- Staff Management: Conduct daily staff briefings, manage schedules, fill staffing gaps, and oversee training on service standards and equipment use. Implement progressive discipline as needed.
- Operational Oversight: Review previous day's activities and revenues, track performance against budget, and manage keys. Conduct walk-throughs to ensure operational efficiency and staff readiness.
- Hygiene and Safety: Enforce strict personal hygiene and overall cleanliness standards across all areas, including dining spaces and restrooms.
- Inventory and Resources: Monitor par levels, manage requisitions for shortages, and ensure the availability of correct menus for different meal periods.
- Policy Adherence: Follow and enforce company policies regarding employee conduct and discipline. Handle lost and found issues.
- Communication and Coordination: Lead pre-shift meetings to discuss updates, changes, and special events. Ensure effective communication between staff and management, and coordinate with housekeeping and other departments as necessary.
Yêu Cầu Công Việc
- At least 2-3 years of experience in a similar role within the hospitality or restaurant industry, preferably in a leadership or supervisory role.
- Ability to manage, motivate, and train staff to maintain high service standards.
- Excellent verbal and written communication skills to interact with staff and guests, and to conduct training sessions and meetings.
- Adept at handling and resolving issues that may arise during the shift.
- Maintain good personal hygiene and professional attire as per the hotel’s grooming standards.
- Strong focus on guest satisfaction, ensuring a welcoming atmosphere.
- Familiar with SOPs related to the Department of Food and Beverages Service
Hình thức
Quyền Lợi
- Provision of uniforms and meal allowances.
- Professional working environment.
- Entitlement to insurance as per labor law.
- In addition to the basic salary, entitlement to monthly service charges even during probationary period.
- 11 public holidays and 12 annual leave days per year.
- Tet and holiday bonuses.
- Attending employee events such as Employee Recognition Day, Mid-Autumn Festival, International Children's Day,...
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