Assistant, Guest Services

Duties may include but are not limited to:

• To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.

• To have complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center, etc.

• To develop a close and harmonious working relationship with housekeeping and all hotel departments.

• Attend training and meetings as required.

• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.

• Have complete knowledge of hotel policies and procedures.

• Report health, safety, and security hazards to the assistant manager-front office, and/or manager on duty.

• Ensure the front desk is clean and tidy at all times.

• To perform check-in, check-out, and cashiering for hotel guests.

• Suggest alternatives to meet customer needs in terms of product features and benefits.

• Offer information and services where appropriate.

• Thank customers and invite our guests to return.

• Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.

• Complete all shift duties as outlined on the shift checklist prior to the end of the shift.

• Handle reservation calls after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per the procedure.

• Ensure credit policy is adhered to at all times, and any variance is reported to the manager on duty immediately.

• Ensure float is maintained at a constant level as issued by the accounting department.

• Carry out requests as directed by hotel management.

• Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures.

• Receive, handle, and relay messages, mail, voice mail, and faxes in an efficient, timely manner as per hotel policy.

• Any other duty that may be assigned by management.