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Mô Tả Công Việc
- Responsible for all activities related to membership acquisition and to maintain a high level of data
- To develop and maintain a close and harmonious working relationship with all hotel departments.
- Ensure that all correspondence is responded to within 24 hours.
- Answer all calls promptly within 3 rings and in a courteous manner.
- Communicates clearly and professionally, both verbally and in writing. Chooses the appropriate vehicle and tone most appropriate for the message to be delivered (voice, email etc.).
- Participate actively in departmental meetings. Uses active, empathetic listening as a tool to understand and support each interaction, internal and external to the company.
- To have a comprehensive and in-depth knowledge of the hotel products, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, and fitness center.
- Keep up to date and communicate hotel marketing directions and promotions.
- Be fully aware at all times of the sales strategy, rates, and booking status of the hotel, and ensure timely and accurate communication of this to all concerned departments.
- Be fully aware of and adhere to all the hotel safety and security policies.
- Attend training sessions and meetings as required.
- Perform any reasonable task as requested by management.
- Manage and strife for reduction of abandoned call ratios of incoming call volumes.
- Actively participate in incentive programs initiated, up-selling efforts in the department.
- Assist when requested with conduct competition / shop surveys to keep abreast of competition pricing / package special corporate.
- Work towards superseding goals and total team effort.
- Work closely with sales team and event management on the maintenance of group blocks.
- Other tasks as may be required by Line Manager, Head of Division, and the Company Management as needed.
Yêu Cầu Công Việc
- At least Bachelor’s degree in any field
- Experience in reservation, sales or front office is an advantage
- Strong in inter-personality
- Proficiency in English/ Mandarin communication
- Strong in driving results
Hình thức
Quyền Lợi
- Professional and multicultural working environment
- Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
- Big-scale project in central Vietnam
- Career Development Opportunity
Mức lương
Thỏa thuận
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