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Mô Tả Công Việc
Safety and Security
- Report works related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Maintain awareness of undesirable persons on property premises.
- Protect the privacy and security of guests and coworkers.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Ensure that hourly employees are trained in company core values, job roles, responsibilities, and technical and service aspects of the job.
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
- Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
- Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Move through narrow, confined, or elevated spaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.
- Assist your and other departments when needed to ensure optimum service to guests.
- Inspect storage areas for organization, use of FIFO, and cleanliness and rectify any deficiencies.
- Complete work orders for maintenance repairs and submit to Engineering or contact Engineering directly for urgent repairs.
- Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
- Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook.
- Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.
- Thank every guest upon departure, invite them to return, and wish them a fond farewell.
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Yêu Cầu Công Việc
- Technical, Trade, or Vocational School Degree.
- Be able to relocate to Ha Giang City.
Hình thức
Quyền Lợi
Premium insurance with many inpatient and outpatient medical examination and treatment benefits
Phone allowance, meals allowance and others
Marriott International Associate discount for Room and F&B
International work environment.
Mức lương
Thỏa thuận
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