Bellman

Duties may include but are not limited to:

• To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance according to the employee handbook.

• To have complete knowledge of the hotel product, services and facilities, food and beverage outlets/promotions, spa, fitness center and etc.

• To develop a close and harmonious working relationship with all hotel departments.

• Attend training sessions/meetings as required.

• To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.

• Have complete knowledge of hotel policy and procedures.

• Report health/safety and security hazards to your supervisor or duty manager.

• Greet and acknowledge guests from at least 2 meters.

• Ensure luggage delivery is efficient per hotel standard and SOP.

• Ensure all guest luggage is handled in a safe manner.

• Ensure safe lifting practices are followed.

• Ensure foyer, lobby and entrances, and surrounding areas are in spotless condition at all times.

• Check the function board daily for correct spelling, dates, and layout according to function lists from banquets.

• Assist all guests with luggage, collect and deliver with the minimum of delay.

• Valet park cars in accordance with hotel SOP, driving license must be current.

• Carry out requests as directed by hotel management.

• Receive, handle, and deliver guest messages and faxes in an efficient, timely manner per SOP.

• Perform other duties as assigned by supervisor.