Cloud Engineer

Company OverviewHuawei is a global technology leader. Our Cloud business leverages decades of expertise in ICT and AI to provide secure, reliable, and innovative cloud services.In Vietnam, we partner with leading enterprises in key sectors like finance, manufacturing, telecommunications, and internet. We deliver tailored cloud solutions to drive their digital transformation and growth. Position SummaryAs a Technical Account Manager (TAM), you will serve as the primary technical point of contact and a trusted advisor for our key clients in Vietnam. We are looking for a high-energy, proactive professional who possesses a solid technical foundation and a "hands-on" mindset. You will bridge the gap between complex client requirements and our cloud ecosystem, ensuring exceptional service availability and rapid incident resolution. Key ResponsibilitiesOperational Agility & Incident Management: Act as the first responder for technical inquiries and critical incidents. Own the end-to-end resolution process with a high sense of urgency to minimize client downtime.Technical Advocacy & Implementation: Provide hands-on support for cloud architecture configurations, including but not limited to compute, storage, networking, and security settings.Cross-Border Coordination: Serve as a linguistic and technical bridge between local Vietnamese clients and the Global Headquarters (China). Translate business pain points into technical requirements for the R&D team.Service Lifecycle Management: Conduct regular Technical Service Reviews (TSR) and Root Cause Analysis (RCA) for incidents. Proactively identify operational risks and provide optimization suggestions.Technical Enablement: Assist clients in onboarding and adopting new cloud features through live demonstrations, workshops, and technical documentation.