Club Lounge Agent (Partime) | Nhân viên Lễ tân khu vực VIP (Partime)

- Follow up with guest regarding satisfaction with guest-related issues.

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

- Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).

- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.

- Block rooms in the computer and identify designated requirements and requests.-

- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

- Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

- Develop and maintain positive working relationships with others.

- Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.

- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested."-