Club Lounge Manager - Quản lý Tầng Club Lounge

The Club Lounge Manager is in charge of managing the Club Lounge. Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Bonvoy information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Control the costs of his/her department. Create attractive F&B offerings to Club Lounge guests including Food Buffet ideas & Cocktail seasonal promotions. Responsible for the cleanliness & maintenance of the Club Lounge.