Concierge

• Checks the daily arrival list for VVIP's or guests with special need.

• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.

• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.

• Tag baggage and return the identification slips to guests.

• Assists guests with luggage to the front desk.

• Escorts guests to room, placing luggage in room assigned by front desk.

• Inspects guest room for order and adequate supplies and informs guests of room amenities

• Delivers faxes, messages, packages and flowers to guests rooms and other offices.

• Provide items on loan to guest and collect the items back from guest before departure.

• Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.

• Ensure the efficient delivery and collection of group luggage.

• Ensure that the guest has verified that all luggage has been accounted for.

• Ensure safe storage and collect ticketing of guest coats and personal items.

• Assist guest with Long term luggage storage requests / Left luggage requests.

• Update and file the left luggage request form / Long Term luggage request form.

• Update and file errand cards.

• Update the Luggage movement register.

• Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.

• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.

• Assist the Butler on duty with his/her duties during busy periods and breaks.

• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.

• To provide an efficient luggage storage, delivery and collection service.

• Perform any other works as and when assigned by the management.