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Mô Tả Công Việc
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Monitor club lounge for seating availability, service, safety, and well-being of guests.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Yêu Cầu Công Việc
- At least one to two years experience at the same position.
- Be able to relocate to Bac Ninh city.
Hình thức
Quyền Lợi
- Competitive salary & Service charge
- 12 annual leave days per year
- 05 working days per week - 2 days off per week
- To be entitled to the prescribed insurance
- Training and career development by MARRIOTT INTERNATIONAL.
- Employee discount rates for Room and F&B at Marriott Hotel.
Mức lương
Thỏa thuận
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