Concierge Supervisor - Giám Sát Khuân Vác Hành Lý

• Keep the working area clean and tidy always.

• Ensure smooth and fast baggage handling for all arrival/departure guests.

• Maintain close relationships with Guest Relation as well as other departments.

• Attend all guest calls for Bell stand / Door Services related services.

• Delegate bell boys to pick up the baggage from guest rooms.

• For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction.

• Check the inventory of items on loan and all items are collected at the time of on or before check-out.

• All baggage movements are tagged and recorded.

• Ensure left the luggage forms are filled and duly signed by the guest and also all applicable policies are explained to the guest.

• Guest Messages are distributed properly and accurately.

• Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.

• Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.

• The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room.

• Always given support to observes safety and security rules.

• Alert the management of any unattended packages and strangers found on the premises.

• Check the daily arrival list for VVIPs or guests with functional needs.

• Prepare for group movements and ensure enough staffing is in place to handle groups.

• Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.

• Recognize all returning and VIP guests, and welcome them back.

• Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.

• Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.

• Assist guests with their luggage and try to acknowledge them by name.

• Make deliveries to guest rooms as instructed.

• Check all resort bicycles follow the check-list and make sure that they are all in good conditions and enough.

• Support guest for bicycles borrow process and make sure they are sign in the form and disclaimer.

• Make sure cold towels are well prepared and enough for whole days.

• Be aware of daily hotel activities, and group and VIP arrivals.

• Communicate special guest requests to the assistant to Guest Relation and Manager on Duty.

• Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.

• Assist the security team in scanning all guest luggage.

• Offer assistance to all guests at times.

• Provide an efficient luggage storage, delivery, and collection service.

• Perform any other work as and when assigned by the management.