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Mô Tả Công Việc
Gain deep expertise in our products and provide clear and reliable guidance to customers
Support service onboarding and initial setup (guides, FAQs, chatbot assistance)
Analyze customer inquiries and improve manuals/FAQ documentation
Collaborate with the development and data teams to quickly resolve service issues and incidents
Work with the Korean CS Lead to establish global customer experience processes
Collect and share customer feedback to help improve product and service quality
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Yêu Cầu Công Việc
Key requirements
Advanced Korean proficiency (fluent in speaking, writing, and reading)
Ability to communicate in basic English
Strong problem-solving and logical communication skills
Experience with collaboration tools such as Notion and Zendesk
Nice to have
1+ year of experience in customer support, call centers, or SaaS/IT service operations
Previous CS experience with Korean companies or Korean clients
Familiarity with SaaS in data, advertising, or e-commerce
Ability to translate and write technical documents (Korean ↔ English/Vietnamese)
Experience working in a startup environment
What We’re Looking For
Someone who takes ownership and follows through until the customer’s problem is fully solved
A fluent Korean communicator who enjoys working with a global team
A person eager to grow in a fast-changing SaaS environment
Someone who views CS not just as support, but as a partner in managing the customer journey and driving product adoption & retention
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Hình thức
Full-time
Mức lương
Thỏa thuận
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