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Mô Tả Công Việc
- Manage and supervise the daily operations of the reservation department.
- Train, mentor, and lead the team to maintain high service standards.
- Implement policies and monitor booking accuracy and efficiency.
- Analyze trends and occupancy rates to optimize revenue and pricing.
- Handle complex inquiries and resolve guest issues promptly.
- Generate performance reports and analyze key metrics.
- Collaborate with other departments to ensure a seamless guest experience.
- Develop strategies to increase bookings and guest satisfaction.
Yêu Cầu Công Việc
- 2–3 years of supervisory experience in hotel reservations.
- Deep understanding of hotel operations and reservation systems (PMS).
- Strong leadership, communication, and interpersonal skills.
- Detail-oriented with strong analytical and report-generation abilities.
- Ability to make quick, informed decisions in a fast-paced environment.
- Fluency in English (Vietnamese language skills are highly desirable).
- Knowledge of revenue management principles and local market trends.
- Flexibility to work varying shifts, including weekends and holidays.
Hình thức
Quyền Lợi
- Part of Ennismore and Sun Hospitality and Entertainment Group
- Competitive wages, Global brand and career growth
- Accommodation and flights provided
- Unique All-Inclusive Concept & Prime Location
- The chance to challenge the norm and work in an environment that is both creative and rewarding
- Join an innovative , fast-growing, international group that is shaking things up on the hospitality scene
- Excellent discounts across Ennismore & Accor properties globally
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
