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Mô Tả Công Việc
• Review issues and contact global customers to understand problems via audio call/email. Ensures customers stay informed as to the status/solution of their issue.• Log analysis and other proprietary tools analyze problems and develop solutions for customer needs.• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement.AVAILABLE TO WORK ROTATION SHIFT ON-SITE ( 6AM - 3PM and 1PM - 10PM)
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Yêu Cầu Công Việc
• At least 3 years of working experience in Global customer-facing roles (BPO/Call Center)• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)• A genuine passion for IT and a desire to grow within the industry.• A customer-focused mindset with the ability to provide exceptional service• Having leadership experience is an advantageBenefits:• Competitive salary based on experience.• Salary at 100% during the probationary period.• Training will be offered in 1st month.• 90% contribution of the gross salary to social insurance.• 12 days of annual leave, and 8 days of sick leave.• Full working equipment will be provided• Annual Health Checkup.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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