Customer Service Supervisor

A. Main Job Purpose:-Collect, respond and solve customer’s request.-Coordinate to perform at the requests of the customers.-Maintain relationships with customers-Instructing, supporting and supervising team members to perform daily tasks-Assisting Assistant Manager in developing processesB. Job Details:1.Receive Customer's requests:-Receive requests and related documents from customers or Yusen overseas agents (service quotes, import / export procedures for goods, problem solving, document requests, Customs procedure advices, procedures for payment, etc)2.Coordinate to carry out the plan according to customer requirements:-Planning to perform services as the request of customers and transfer information, operation request together with documents to the relevant business departments (if that department is not received) to coordinate the implementation following to the process and instructions.-Follow closely the schedule and update information, shipment status and arising problems (if any) to customers. Adjust the delivery / pick up plan appropriately according to actual situation.3.Record revenue/cost-Record revenue/cost and make Debit note for Non-BUs charges for each shipment then send to Billing or IFF Department.-Coordinate with BID, FAD and BD Sales to follow and chase payment of customers to ensure payment on time.4.Supervise daily jobs of subordinates5.Assisting Assistant Manager in developing processes-Regularly checking and making plans for the contingency and transfer work jobs of members in a flexible and reasonable way to achieve the volume and quality of work as planned.-Contribute ideas, support the Assistant manager in proposing improvement of procedures being implemented according to criteria of safety, effectiveness and cost reduction.6. Other tasks would be required by the Line Manager