Duty Manager

Duties and responsibilities

• Maximization of Rooms revenue by encouraging FO Associates to upsell.

• Handle guests’ challenges or incidents occurring in the hotel when necessary and record all incidents into DM log for management’s attention or follow-up.

• Directs and controls all duty Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met.

• Review guest feedbacks (ensure their challenges are resolved) & establish guests contact daily in order to find every opportunity to deliver an exceptional experience to our guests by giving great example to Front Office Team.

• Manage FO associates’ performances, training needs, motivation, development, disciplinary matters etc

• Prepare and analyze related monthly Front Office reports ( include daily cashiering & master accounts) prepared by Front Office Executive to ensure accuracy and justify with solid facts

• Perform supervisory or executive functions such as assisting in work related to the strategies / policies of the department.