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Mô Tả Công Việc
- Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Provides functional assistance and direction to all departments.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
- Responds to guest needs and resolves related problems
- Supervises and directs Reception and Reservations personnel.
- Supports and assists Front Office personnel and all departments at peak periods.
- Ensures VIPs and priority club guests receive special attention
- Inspects front of house and back of house regularly for cleanliness.
- Assists Guest Relations in greeting, rooming, and sending off VIP guests.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
- Provides input for Front Office meetings.
- Promotes inter-hotel sales and in-house facilities.
- Checks billing instructions and monitors guest credit
- Analyses and approves discounts and rebates.
- Analyses the rate variance report to ensure rooms revenue control
- Takes action with the Property Management Systems (PMS) in emergency situation.
- Fully conversant with all hotel emergency procedures.
- Ensures front line staff complies with FIT marketing techniques and maximize sales.
- Works with Superior and Human Resources on manpower planning and management needs
- Works with Superior and Director of Finance in the preparation and management of the Department’s budget
Yêu Cầu Công Việc
Required Skills:
Xem toàn bộ Yêu Cầu Công Việc
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills
- Proficient in the use of Microsoft Office and Front Office System
- Problem solving and organizational abilities
- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
- 2-year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
Hình thức
Quyền Lợi
- Competitive salary and benefits package
- International training opportunities and career development
- Dynamic and international working environment
- Other benefits as per Hotel policies
Mức lương
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