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Mô Tả Công Việc
• Handle guests’ challenges or incidents occurring in the hotel when necessary and record all incidents into DM log for management’s attention or follow-up.
• Directs and controls all duty Front Office associates to ensure that day to day operational matters are handled on time and guest expectations are met.
• Maximization of Rooms revenue by encouraging FO Associates to upsell.
• Review guest feedbacks (ensure their challenges are resolved) & establish guests contact daily in order to find every opportunity to deliver an exceptional experience to our guests by giving great example to Front Office Team.
• Manage FO associates’ performances, training needs, motivation, development, disciplinary matters etc
• Prepare and analyze related monthly Front Office reports (include daily cashiering & master accounts) prepared by Front Office Executive to ensure accuracy and justify with solid facts
• Perform supervisory or executive functions such as assisting in work related to the strategies / policies of the department.
Yêu Cầu Công Việc
- Male / female aged 28 to 40, good looking
- Have at least 2 years working in a similar position at 4-star hotels or higher,
- Have organizational skills and planning skills
- Ability to communicate and present
- Good English communication
- Proficient in using computers, word, excel
- Enthusiastic, hard-working, dedicated to the profession
Hình thức
Quyền Lợi
• Attractive Salary and Bonus
• Social insurance, health insurance, unemployment insurance according to Labor Laws
• Professional, dynamic working environment with frequent team-building activities
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
